For sheltered and retirement housing across the UK
Friendly help with phones, tablets, AI and the internet, every week in your lounge
A three-hour drop-in where residents get patient, one-to-one help from the same DBS-checked host each week. Fewer device questions for your staff, and more residents confident online.
DBS checked
Every host, every time
£2m public liability
Certificate on request
Safeguarding trained
We follow your policy
We never touch passwords
Residents do the typing
What residents bring us
Phones, tablets, laptops and chargers, plus any message or letter they're not sure about.
The NHS App and GP online
Logging in, ordering repeat prescriptions, booking and cancelling appointments.
Spotting scams
Checking suspicious texts, emails and calls, and what to do next.
Video calls with family
WhatsApp, FaceTime and Zoom, set up so they just work.
AI and voice assistants
Using Alexa, Siri and AI chat apps safely, and spotting AI voice and video scams.
Parking and council apps
RingGo, PayByPhone, bin days and council services.
Online shopping and deliveries
Supermarket apps, tracking parcels and paying safely.
Easier to see and hear
Bigger text, louder calls, hearing-aid pairing.
Everyday fixes
Email, photos, Wi-Fi, printers and banking-app basics.
How it works
1
A free session
We run a free three-hour drop-in in your lounge, so you and your residents can see it work.
2
Same day, every week
If you like it, we come back at the same time each week with the same friendly host. No booking needed for residents.
3
A report each month
One page for the scheme manager: residents helped, problems solved, scams stopped, follow-ups suggested.
For scheme managers and housing providers
✓ Takes phone and app questions off your staff and carers.✓ A reliable weekly activity residents and their families notice.✓ Monthly reports you can use for wellbeing and digital-inclusion reporting.✓ Supplier pack ready: insurance, DBS, safeguarding policy and company statements.
SIMPLE PRICING
£400 per session
Three hours, one host, monthly report included.
Weekly or fortnightly, starting with a three-month trial.
Weekly on a 6- or 12-month agreement: £350 a session.
Paid by the scheme, free for residents.
Prices are not subject to VAT.
Your first session is free.
Hi, I’m Rohit
I’ve lived in Wembley my entire life, and I’m the person my family calls when their phone won’t behave. I’ve worked in tech support and sales for over 20 years, supporting businesses, friends and family, and tech has been my passion for more than 30. Blame Star Trek and Stargate: the Enterprise computer has a lot to answer for.I started Digital Neighbours because so many services are now online only, and nobody should be left out because an app or service is confusing.
I run every first session myself.
Book a free session
Tell us about your scheme and we’ll call you back within one working day to find a date.
Phone: 020 8135 5801
Email: [email protected]
Now booking in Harrow, Brent and north-west London. Elsewhere in the UK?
Get in touch: we’re expanding.
Privacy notice
R Contracting Services Ltd, trading as Digital Neighbours, is responsible for the personal information described here. We are registered with the Information Commissioner's Office, reference [ICO number].If you contact us through this website
We collect your name, role, scheme name and area, email address, phone number and anything you choose to tell us. We use these details only to reply to you and arrange a session, because you have asked us to and agreed to it on the form. We keep enquiries for two years and then delete them.Residents we help at sessions
We record residents' names and, where given, flat numbers and the help they asked for, so we can report numbers helped and follow-ups to the scheme operator. We never collect passwords or account details. This information is stored securely, shared only with the scheme operator, kept for two years and then deleted.Who else handles your information
Our website is hosted by Carrd and our email is provided by Google Workspace. These companies may process information outside the UK under their own data protection terms. We do not sell or share your information with anyone else.Your rights
You can ask to see, correct or delete the information we hold about you. Contact [email protected] or 020 8135 5801. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.Last updated: 4 November 2026.
Safeguarding policy
How we keep everyone safe
Our hosts are DBS checked, insured (£2m public liability) and trained in safeguarding adults.
We never touch a password, PIN or bank login. Residents do the typing; we guide.
We work to the scheme's safeguarding policy and tell the scheme manager the same day about any concern.
We never enter a resident's flat without the scheme manager's knowledge.
If someone is in immediate danger, we call 999.Scams
If a resident has been targeted by a scam, we help them stop the contact, report it to Action Fraud (0300 123 2040) or call 159 to reach their bank, and tell the scheme manager the same day.Our safeguarding lead
Rohit Gami, 020 8135 5801, [email protected]. Scheme managers can ask for our full safeguarding policy at any time.
Complaints
We want every session to be helpful and every resident to be treated with patience and respect. If something has gone wrong, please tell us.How to complain
Contact Rohit Gami on 020 8135 5801 or at [email protected], or speak to your scheme manager, who will pass it on.What happens next
We acknowledge every complaint within one working day and respond fully within five working days. If a session fell short because of us, we credit it. Complaints are logged and reviewed every three months so we can improve.